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Post by Ozmale on Jan 17, 2005 7:57:10 GMT -6
I have some software we use at work that cost me (or rather the company) $350 USD some 2 years ago. Now that aint a lot of money as far as software goes but it is not chicken feed either!
Went to reinstall the software after rebuilding the machine it was on and found I had lost the Product Key that they emailed me after buying it!
Guess what..Wont reinstall without it!
Guess what..They have so far ignored 3 emails about it
I have all the original details (invoice etc)
Well, If they dont reply I thought I might just use this as a forum to "out" them. I wont name the company so Jake doesnt get the arse sued off of him but I will say what type of software it is and anyone interested in it can email me for details!!!
This is the only way I could think of to get revenge!
Ozmale
There is no excuse for crappy customer service! I am just not going to take it anymore......
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Post by Harrybutt on Jan 17, 2005 21:18:04 GMT -6
These days, it is really rare to not get crappy customer service. Don't get me started on the sweet Indains who do Dell's customer service...lying sacks of shit....  |
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Post by Merlot Joe on Jan 17, 2005 22:30:43 GMT -6
Friend of mine had that happen to him 2 weeks ago. His computer crashed got it running again, went to reload a specialty program for his farming business and it wouldn't reload without the product key. Call the company, they want $450 to give it to him. He told them to go F themselves.
Changed over to the program I use for half that price, new and updated.
Joe.
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Post by Irish Stu on Jan 18, 2005 8:43:20 GMT -6
These days, it is really rare to not get crappy customer service. Don't get me started on the sweet Indains who do Dell's customer service...lying sacks of shit.... Our experience of Dell at the business I run has been very strange. I ordered a new computer from them over the phone and midway through the process I changed my mind and decided I want to ch-ch-change the order to a model with a better spec. So they cancelled the first order and we started again. The new computer was delivered a few days later, but somehow they must have got confused when I switched the order and they didn't take the money from my credit card. During the same call I also ordered a CD burner for my laptop. The burner was delivered with the computer, but they delivered the wrong model so I called them and they said they would pick it up and send the correct one. Two days later the correct burner is delivered, but the courier said he had no instruction to take the other one away. Two days after that another one was delivered, then another and another!! I called Dell and they said they would collect them, but still they kept coming!! I ended up with over a dozen of them before, I guess, their warehouse ran out of them!! I made another call to Dell about collecting them, and the payment for the computer which had not appeared on my credit card statement which I had by then received, but they neither collected the CD burners (worth around $100 each) or took the money for the computer. |
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Carla
Dis-Member
"Member Lover"
Posts: 239
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Post by Carla on Mar 8, 2005 20:09:58 GMT -6
but they neither collected the CD burners (worth around $100 each) or took the money for the computer. Well shit, can I get one of those bad boys? ;D  ;D |
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Post by ♥ COVID-19♥ on Apr 2, 2005 14:42:57 GMT -6
There is no excuse for crappy customer service! I am just not going to take it anymore...... You're right. There's no excuse for crappy customer service. However, there is a reason for this behavior. I can't address what goes on at hardware companies, but for the past 17 years, I have worked for a wide variety (too wide for my own good, probably) of small software companies. Some of them outsource the support but do the development internally, others do the reverse. Either way, the problem -- at least partly -- lies there: they do not work directly with the engineers who built the system in the first place. This problem is two - pronged: 1) due to the lack of direct and timely interaction with the software developers (or engineers, if you prefer), problems cannot get addressed either quickly or effectively, if at all; 2) engineers (at least some of them, anyway) do not feel directly accountable to the customers. As a result, they feel they can build systems any expedient way they want and not have to worry about dealing with the fallout. Of course, they DO deal with the fallout (in a sense) when they have to wind up doing patches/service packs/mainenance releases, call them what you will. Given the fact that software companies work under agressive schedules due to the highly competitive and volatile nature of the industry, I doubt that this process will ever ch-ch-change much, if at all. |
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;D