cranky over service

[Christinko]

Every time I leave my house or make a call lately, I run into service people who don't get it...or I guess it's me. Whatever.

I call Comcast because I want to ditch AT&T line to our house as the main line and make Comcast the main line (its our secondary right now). Since our alarm is on the current AT&T main line I let the Comcast guy know that.

First he tell me only the alarm guy can do that (I corrected him--and went on hold for 5 min. while he verified I was correct--since I had already called the alarm company and it told me only Comcast could do it.)

Then he tells me I've been such a good customer by paying my bills on time he can do it for free (uh, I pay for this service as part of my maintenance) but only if the alarm guy is there. I told him the alarm guy just needs to test the connection remotely to verify the work the Comcast guy does is okay. I'm back on hold again...

Nope! He insists on the alarm guy being there. I said what are the odds that two service people from two companies will be at my house at the same time? He had no answer but said he could give me a 2-hour window when the Comcast guy could be there.

So I said, so the alarm guy may have to wait at my house for 2 hours before the Comcast guy arrives? He again had no answer.

I scheduled the appt. anyway. I'm not calling the alarm guy. I am rolling my eyes.


THEN: This afternoon I go in to get my TB prick looked at to confirm I'm not riddled with TB (I got a tutoring job...and also needed to be fingerprinted, so now I'm logged forever with the FBI...but was told my ridges were so minimal they might not be accepted.) Now keep in mind, the people I tutor don't have to be tested or fingerprinted to protect me when I go into their homes and I'm not insured on the job. And I pay for these two tests ($40 total) and get no reimbursement for travel...guess I'm really dumb, eh?

But back to the TB test. The tech looks at my arm and confirms my health. She hands me one slip confirming the test results. I ask for a copy since my employer was waiting outside to take the slip away with the rest of the employment paperwork. She said she couldn't do that.

I asked if I could get a copy in the future. She said yes and the copy is free. I confirmed that I couldn't have that free copy now. She said no go. I asked if I came back tomorrow, could I have my free copy. She said, "Don't start with me."

I don't get it. Thankfully, my employer knew a person at the front desk and got me a copy immediately when I came out of the patient area.

Just needed to vent my spleen...

[New Mama]

You can't make this stuff up. Gheesh.

[♥ COVID-19♥]

Jan 29, 2010 10:08:26 GMT -6 New Mama said:

You can't make this stuff up.

Unless you have a good imagination. Grin!

[Christinko]

The Comcast guy did show up...not as scheduled on Monday, but two days early on Saturday (an hour after the originally scheduled time for Saturday that was supposed to have been changed to Monday). He didn't need the Alarm guy (no kidding). All is well. Phone lines changed. Alarm works.

[edie2u]

Glad it worked out. It seems like getting anything done (or undone!) for that matter is so difficult these days. I was getting calls everyday from an 800 number, but when I answered it would go dead. I finally returned the call and it was Capitol One trying to sell me "overdraft" protection (for $29 a year) so ...if... I went over my limit on my credit card I could be approved. I politely informed them that I don't go over my limit (I have a $0 balance and pay off this card every month if I use it) and was NOT interested. They continued into what I would call a hard sell. Finally I told them if they didn't stop arguing that I absolutely needed this, and had to have it, I would close the account immediately. So they stopped I opted out of all future sales calls and hung up. I continued to receive calls anyway. I know I was still on a list because no one is ever removed immediately (even though I was told by a supervisor that I would receive NO MORE calls)!!! My issue was that they called EVERY stinking day and THEN there was no one there! Anyway, the calls stopped after a couple of weeks or so.

[Ardbeg... innit]

Edie

Those stupid calls where there is no one on the other end is the computer dialing in anticipation that someone on the other end will be available to connect to you right away.

The implication is that your time is less valuable than someone making minimum wage OR someone making minimum wage in Bangalore, and its better to make YOU wait instead of their "expensive" employees.

[Christinko]

We need Comcast back out again...phone line isn't working so well now. Some other number also comes into our line AND our alarm, though it works in the house doesn't ring the alarm company when tripped. So now Comcast says it will have to charge for the visit. Huh? We're supposedly having corporate call us back to figure this mess out. The job that was supposed to be done is now neverending...

[edie2u]

Bummer Chris...

I know Gordon and that's what really pisses me off. Like I have the time to take away from surfing...

[Tex]

My favorite is "Your call is important to us." (but not important enough to have a some $3 a day employee from Elbonia actually speak to you)

[Chicago Jake]

My favorite is when they justify treating you like crap: "In order to serve you better, we are shortening our hours and eliminating weekend service...."